Phone Casino Privacy Policy

1Introduction

This Privacy Policy applies to all users of phone casino, accessible at phonecasino.app. It explains how we collect, process, store, and protect your personal information in connection with your use of the platform.

By registering an account and using phone casino, you acknowledge that you have read and understood this Privacy Policy. We handle your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

2How We Collect Personal Data

Phone casino collects personal data through the following means:

• Direct collection at registration: When you create your account, you provide your name, mobile number, date of birth, and a password. This is the minimum required to open an account.
• KYC verification: When you submit identity documents (such as a Philippine government-issued ID), we collect the information contained in those documents to verify your identity before processing withdrawals.
• Transactions: When you make a deposit or request a withdrawal, we record the transaction amount, channel, timestamp, and associated payment identifier necessary to process and reconcile the transaction in PHP.
• Platform use: As you use phone casino — browsing the game lobby, playing slots, placing sports bets — our systems automatically log session data, device information, and gameplay activity.
• Support interactions: When you contact the support team through live chat, we retain records of those conversations for quality assurance and dispute resolution purposes.

3How We Use Your Personal Data

Phone casino uses your personal data for the following purposes:

• Creating and managing your account, including authentication via OTP.
• Processing deposits and withdrawals in PHP through your chosen payment channel.
• Verifying your identity in compliance with KYC obligations before enabling withdrawals.
• Detecting and preventing fraud, account abuse, money laundering, and other prohibited activities.
• Monitoring gameplay to support responsible gaming obligations — including identifying patterns that may suggest problem gaming behaviour.
• Sending you account-related communications such as transaction confirmations, security alerts, and account notifications. These are operational communications, not promotional messages.
• Improving platform performance, fixing technical issues, and developing new features based on aggregated usage data.
• Responding to support queries and resolving disputes.
• Complying with legal and regulatory obligations applicable to our operations.

We do not use your personal data to build third-party advertising profiles. If we introduce promotional communications in the future, these will be subject to separate opt-in consent.

4Data Sharing and Third Parties

Phone casino shares personal data with third parties only where necessary to deliver the service or comply with legal obligations. The categories of third parties who may receive your data are:

• Payment processors: To complete PHP deposits and withdrawals through approved local channels. Payment processors receive only the transaction and account identifiers required to process the payment.
• KYC and identity verification providers: To validate government ID documents submitted during verification. These providers process your identity data under strict contractual data protection obligations.
• Platform technology providers: Cloud hosting, database, and security infrastructure providers who process data on our behalf under data processing agreements.
• Regulatory and law enforcement bodies: Where we are required by Philippine law or a valid legal order to disclose information, we will do so.

5Data Retention

We retain your personal data for as long as your account is active. If you close your account, we retain your data for a further period as required by applicable Philippine laws and regulations — particularly those relating to financial records and anti-money laundering compliance.

Gameplay and transaction records are retained for a minimum period to support dispute resolution and regulatory audit requirements. Once the applicable retention period has passed, data is securely deleted or irreversibly anonymised.

If you request account deletion, we will inform you of the specific data we are legally required to retain and for how long, before proceeding with deletion of all other records.

6Security Measures

Phone casino implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• OTP-based account authentication to prevent unauthorised login.
• Access controls that limit personal data access to authorised personnel with a legitimate operational need.
• Regular security reviews of platform infrastructure and third-party service providers.
• Monitoring systems to detect unusual account activity or potential security incidents.

While we take data security seriously, no system is completely immune to risk. You are also responsible for keeping your account credentials and OTP codes confidential. If you suspect your account has been accessed without authorisation, contact the support team immediately through the live chat in your account.

7Your Data Privacy Rights

Under the Data Privacy Act of 2012 and related Philippine regulations, you have the following rights with respect to your personal data held by phone casino:

• Right to be informed: You have the right to know what personal data we hold about you and how it is used — which this policy provides.
• Right to access: You may request a copy of the personal data we hold on your account.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations described above.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests.
• Right to data portability: In applicable circumstances, you may request that your personal data be provided to you in a portable format.

To exercise any of these rights, contact the phone casino support team through the live chat accessible when you are logged in to your account. We will acknowledge your request and respond within a reasonable timeframe.

8Cookies and Tracking Technologies

Phone casino uses cookies and similar tracking technologies to support platform functionality and improve your experience. The primary uses of cookies on phone casino are:

• Session cookies: Required to maintain your logged-in state as you navigate the platform. These expire when you close your browser or log out.
• Functional cookies: Store your preferences such as language settings and game display options between sessions.
• Analytics cookies: Collect aggregated, anonymised data about how the platform is used to help us identify areas for improvement.

Most browsers allow you to manage or disable cookies through your browser settings. Note that disabling session cookies may prevent you from logging in or using core platform features.

9Changes to This Privacy Policy

Phone casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the updated version will be published on this page with a revised effective date.

We encourage you to review this page periodically. Continued use of phone casino after any update constitutes your acknowledgment of the revised policy. If you have questions about any changes, you can contact the support team through live chat in your account.